Office Administrator

About the role

Balfour Beatty are currently looking for a Office Administrator to join our Enabling Functions - Pensions team based in Prescot.

What you'll be doing

Within this role as a Office Administrator you'll: 

Control and coordinate the functions postal arrangements:

Capture, open, sort and distribute all incoming post
Collate and prepare all outgoing post for distribution
Liaise with Royal Mail and other mail couriers as appropriate
Maintain postal records

Code and scan all new post/email to pensions database and launch new cases for completion
Track and reactivate 3rd party cases awaiting additional information
Track pensioner status using appropriate software
Learn the fundamentals of pensions administration and how pensions schemes should be administered to comply with legislation
Create and maintaining pension scheme member records
Provide to support to the processing of case workflows
Provide telephony and email support to the Customer Relationships Management Team as and when required
Support other work in fulfilment of the Resource Plan as and when required
Support Facilities Management function as and when required
Resolution of internal and external queries via telephone, email and letter

Who we're looking for

You will have/be:

Proficient in Microsoft packages, notably Excel and Word
Familiar with electronic document imaging (EDM) processes and the use of appropriate scanning software
Experience of coordinating and controlling the postal solution of an office
Experience of pension databases would be advantageous
Able to work to strict deadlines
A strong customer focus and commitment to delivery of a high-quality service
Solid organisational and time management skills
Thoroughness and a strong attention to detail
Excellent verbal and written communication skills, with the ability to express complicated ideas in a concise and clear way
The ability to adapt, multitask and flex to change
Willingness to learn and develop
Good analytical and data interrogation skills
Self-motivated with the ability to work autonomously and as a team player, proficient in managing your own workload

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
25 days paid annual leave (pro rata)
Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Balfour Beatty Group Enabling Functions are Legal, Finance, IT and Procurement, Communications, Health Safety and Environment, HR and Sustainability. Together, they support delivery of our Build to Last strategy whilst improving efficiencies and standardising our approach, systems and processes.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit 

We are a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: 

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at