Service Scheduler

Service Coordinator (Scheduler/Controller)

Exeter

Hybrid Working – 3 Days Office & 2 Home Working

£31,000 + 10% Annual Bonus (£35,000 OTE) + 6% Employer/4% Employee Pension + 25 Days Holiday + Bank Holidays + Life Assurance + Discount Benefits Scheme + Laptop

8am to 4.30pm, Monday to Thursday & Friday 4pm

Service Coordinator role available in a highly successful manufacturer of forklift trucks. The role will suit those looking to join a employee driven company offering comprehensive training and support.

To apply for the Service Coordinator role you need to have experience in a controller/scheduler/coordinating or customer service role. All industries will be considered as training on the company’s products and services will be given. The role will suit those looking for a busy role where you can take ownership of the role.

Part of a small team you will be responsible for managing and controlling the engineers to breakdowns and planned service work whilst communicating with the customer at all times. You’ll work closely with service engineers, quotation controllers, supervisors and service managers.

This is a great opportunity to be part of a reputable and secure business in a people focussed culture.

The Service Coordinator Role in Brief:

• Liaise and organise service engineers with breakdowns and planned service work
• Maintain accurate data
• Arrange and plan any work required
• Provide effective communication to the customer via phone and email
• Liaise with Service Managers to produce service schedules communicating with engineers and customers

The Person Required:
• Experience in a coordinating, scheduling, controller role
• IT skills
• Excellent customer service skills