Customer Experience Coordinator

Job Title: Customer Experience Coordinator

Location: Sheffield, South Yorkshire, England

Total Salary: £24,464 per annum 

28 days holiday (including bank holidays)
Job Type: Temporary to Permanent
Hours: Monday to Friday working hours from 8:00 am to 4:30 pm
• Exhibit exceptional communication skills, both verbal and written, fostering clear and effective interactions.

• Execute all tasks with a focus on achieving desired outcomes.

• Demonstrate strong organizational abilities and uphold high standards of housekeeping.

• Thrive as a collaborative team member while also excelling in self-directed initiatives, driven by personal motivation.

• Maintain precise data entry across various platforms including Systems, Xactware, Symbility, and other client portals.

• Serve as the primary point of contact between clients, service centres, and contractors involved in claims, ensuring accurate and timely communication.

• Schedule appointments for both reactive and planned trade works efficiently.

• Assist clients in selecting materials for reinstatement works, providing valuable support throughout the process.

• Handle interim invoicing for reinstatement projects, ensuring accuracy and timeliness.

• Monitor and uphold Service Level Agreements (SLAs), promptly addressing any concerns to the Customer Experience Manager.

• Deliver exceptional customer service consistently, maintaining a courteous and professional demeanor at all times.

• Analyze and rectify financial data to ensure accurate projected margins, updating Project Management Control (PMC) weekly.

• Resolve customer inquiries promptly and escalate any complaints to the appropriate manager for swift resolution.

• Possess comprehensive understanding of all contracts under your purview.

• Facilitate procurement processes by appointing and issuing purchase orders, maintaining effective communication with suppliers as needed.

• Adhere to and ensure compliance with Health & Safety, Environment & Quality procedures within your local branch.

Qualifications:

Previous experience in customer service or administration.
Strong organizational and communication skills.
How to Apply:

For more information or to apply, contact Zana at (phone number removed) or (url removed). Please include "Customer Experience Coordinator Application" in the subject line.

Join our team and be part of shaping positive customer experiences in the restoration, construction and admin industry