פורסם ב: אדמיניסטרציה ושירותי תמיכה ב- אטלנטה | פורסם: |
Job Description
We are seeking an Office 365 Engineer for a direct hire/permanent role in Atlanta, GA. This role will work onsite four days per week (with one day per week working remotely) and will provide solution development and third level support for the Microsoft 365 Messaging and collaboration technologies within a global infrastructure team.
In this role, you will:
Lead the design and implementation including planning, and deployment of Microsoft 365 collaboration and application solutions. Ensure proper integration with existing systems and platforms.
Configure and maintain a hybrid Microsoft Exchange 2019 on-prem environment along with Microsoft Exchange Online mailbox environment.
Install, configure, and maintain Proofpoint email hygiene products including Proofpoint Secure Email Relay.
Maintenance of Microsoft 365 tenant configuration settings, such as domain name settings, federation, and external access.
Develop training materials and deliver training sessions to end-users, promoting the effective use of Microsoft 365 collaboration tools. Drive user adoption and change management strategies to ensure maximum utilization of the platform's features and capabilities.
Collaborate with internal business teams to understand their collaboration requirements and translate them into effective Microsoft 365 solutions. Advise and develop solutions, workflows, and best practices to address common business challenges within our workforce.
Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations.
Design and implement automated workflows using tools like SharePoint Designer and Power Automate, ensuring seamless and efficient processes.
Generate comprehensive technical documentation, including architecture diagrams, coding guidelines, and user manuals, to guide the smooth implementation and maintenance of solutions.
Work closely with the Security team to establish governance policies, security controls, and compliance standards for Microsoft 365 collaboration tools. Monitor and enforce these policies to maintain data integrity, confidentiality, and availability.
Provide technical support and troubleshooting assistance to end-users, addressing issues related to Microsoft 365 tools and solutions. Act as a subject matter expert and collaborate with IT support teams to resolve complex problems.
Ensure vendors provide proper levels of support, maintain SLAs, and provide root cause analysis for escalated issues