Account Handler - Commercial Insurance

Job Title: Account Handler - Commercial Insurance renewals
Location: Hove, BN3, UK
Remuneration: Salary: Up to £32,000
Type of role: Full-time, Permanent. Mon-Fri 9-5 - 35 hrs a week
About Quality Care Group:
At Quality Care Group, we’re more than just an insurance brokerage; we’re a cornerstone in the care sector, providing bespoke insurance and business solutions across the UK. With our roots firmly planted in Hove, we’ve grown to become the UK's largest independent insurance broker for the care sector, while also catering to a broad array of commercial insurance needs. Our success is built on understanding our clients' unique needs, fostering strong relationships, and delivering exceptional customer service. As finalists in the National Insurance Awards for 'Commercial Lines Specialist Broker of the Year,' our commitment to excellence remains unwavering.
About the Account Handler role:
Join Our Team: We are seeking a passionate and skilled Account Handler to join our dynamic Commercial Insurance team. This role is perfect for someone who thrives in building client relationships, is captivated by the intricacies of insurance, and is driven by the desire to make a real impact in the commercial sector. Based in the vibrant town of Hove, you’ll play a key role in connecting clients with their ideal insurance solutions, facilitating business prosperity, and contributing to our culture of care and excellence.
Responsibilities of the Account Handler role:
* Manage and nurture a portfolio of commercial insurance clients, delivering unparalleled service and expertise.
* Forge deep connections with clients, offering tailor-made insurance solutions.
* Ensure compliance with FCA regulations, embracing them as a part of professional integrity.
* Identify cross-selling and up-selling opportunities to better meet client needs.
* Collaborate with sales colleagues to drive business growth and achieve collective goals.
* Provide authoritative advice on insurance-related queries, maintaining a proactive and knowledgeable stance.
* Document client interactions thoroughly for effective management.
* Stay updated on insurance products, market trends, and regulatory requirements.
* Lead policy renewals with a target of > 90% retention.
Required Skills and Experience for this Account Handler post:
* Proven experience in sales, account management, or a related field within the insurance sector is desirable but not essential.
* Stellar customer service skills, with an emphasis on empathy and trust.
* Skilled in identifying sales opportunities for additional products.
* Familiarity with FCA compliance; willingness to learn and embrace regulations.
* CII qualification (or in progress) is advantageous but not essential and we can support this learning journey
* Excellent communication, negotiation, and teamwork skills.
* Quick learner with an affinity for learning new software packages and CRM's.
Benefits package for this Account Handler role:
* Salary: Up to £32,000
* 25 days plus bank holidays (33 days in total),
* Healthcare Cash Plan
* Regular Social events
* PMI after qualifying period
* Hybrid working post probation
Industry Background:
Quality Care Group stands as a testament to excellence in the commercial insurance arena, especially within the care sector. Our comprehensive understanding of the care industry's nuances, coupled with our broad spectrum of insurance solutions, positions us uniquely to serve our clients’ diverse needs. From care homes to general commercial lets, and from liability insurance to risk management services, our expertise spans the full spectrum of insurance and business solutions.
Our Culture:
At Quality Care Group, we cherish a workplace where every team member feels valued, diversity is celebrated, and professional growth is not just encouraged but facilitated. We are dedicated to creating an environment that propels our business forward while ensuring our team is engaged, appreciated, and part of something truly meaningful.
Your Next Step:
If you are results-driven, passionate about the commercial insurance sector, and looking for a role that combines professional development with a sense of purpose, we would love to hear from you. Apply now to be a catalyst in empowering and protecting our clients, redefining insurance to be more impactful and engaging.
For more information please apply with your up to date CV