Diposting di: Administrasi dan Layanan Dukungan di Newcastle upon Tyne | Terkirim: |
Project Officer 12 month FTC
Up to £29k
Hybrid working when compliant / 37 hours per week
Monday to Friday
Purpose of the job: Supporting the delivery of the Newcastle City Council's 'Sustainable Warmth' project; ensuring effective management of key client and customer-facing goals; providing a best in class customer experience throughout the delivery of all works.
Main objectives and goals
* Provide support to Newcastle City Council with day to day running of the Project team and its output
* Work closely with key contacts across the business to drive a
* first-class customer experience across the process
* Provide support to the wider team in the effective management of client relationships and ensure accurate, reliable client communication flows
* Provide support to Newcastle City Council with day to day management of customer focused project activities
* Provide day to day support and main point of contact for questions and guidance on customer and process queries
* Work closely with key contacts across the business to drive a first-class customer experience across the process
* Work closely with all parts of the wider business to ensure customer-facing services (such as call centre support) and back office functions (such as changes to systems and processes) are effectively deployed and managed
* Work with the customer service team to ensure that a high level of service quality is provided, monitored and managed, reporting back to internal stakeholders and the Council as required
*
* Provide support to the central customer service team in ensuring the coordination and resolution of all customer complaints associated with the delivery of the projects
* Support the delivery of continuous improvement to project delivery through input and recommendation into process enhancements
* Provide effective project support to the team in the effective management of client relationships and ensure accurate, reliable client communication flows
* Support the provision of regular client reporting including call stats, service quality and case handling data
* Manage incoming data and customer-facing requests from clients to ensure an effective and efficient throughput
* Work closely with key supply chain contacts to ensure information flows are reliable, accurate and regularly updated across all areas of operational delivery
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age