Customer Service Advisor

My client a large wholesaler who are based in Farnworth are looking for a Customer Service Advisor to join there team at the sales office. The role will mainly be managing customers inbound and outbound calls ensuring all communications between customers and orders are dealt with to a high standard.

Duties

* Taking inbound calls, online enquires and outbound calls to customers on a daily basis

* Provide support and product information to customers

* Able to look at cross selling opportunities with customers to increase sales

* Identify opportunities to enhance the customers experience

* Ensure all Customer files and date are kept organised and up to date to a high standard

* Communicate with internal team and external teams

Skills and Experience

* Able to provide excellent customer service both verbally and written

* Negotiation skills and the ability to work towards some sales targets

* Organised with administrator skills

* Ensure a customer first approach is provided with a can do attitude

* Computer Literate

* Happy to work within a team and be a team player

* Be a main point of contact for clients and customers

Job Info

* 8.30am – 5pm Mon – Thur / 8.30am – 4pm Fri

* Pension

* Childcare vouchers

* 20 days holiday and bank holidays

* Parking on site

If you're interested, please submit your CV

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