Workshop Engineer

Job Title: Workshop Engineer
Reporting to: Workshop Manager

Job Purpose:

To Maintain, repair, service and modify the companys current product range. Assisting the Workshop Supervisor in the smooth operation of the workshop. Responsible for completing all paperwork in a timely manner. Equipment should be inspected for technical inaccuracies and ascetics considering at all times our customer impact. Ensure all machines are inspected/tested inline with our PDI (Pre-Delivery Inspection) procedure and that PDI Forms are completed accurately. Responsible for testing all workshop machinery in line with current Health and Safety guidelines.

Responsibilities & Duties:

To service, maintain, overhaul, fault-find and rectify faults on the companys products within the limits of training.
To refurbish/restore used or hire machines to a high standard for resale, including assessing defects (mechanical and aesthetic), ordering parts and carrying out the necessary repairs in a cost effective manner.
To diagnose and calibrate the machines using the supplied diagnostic equipment, (training and support will be provided).
To know the companys past and present product range.
To promptly report all minor, major or unusual defects on company products, especially new models or modified products.
To know and understand how to use: Hako Spare Parts Manuals, Hako Service Bulletins, Hako Data Books.
To maintain company tools, manuals or unusual defects on company products, especially new models or modified products.
To practice good housekeeping at all times.
To accurately complete and submit worksheets and all other required documentation in a timely manner.
To approach your line manager whenever help or advice is required.
To report to your line manager any incidence of machine abuse by customers, whether hired or purchased.
To maintain a clean, tidy and safe working environment.
To deal promptly with customer enquiries, complaints or problems, referring to higher authority anything which cannot be handled by the job holder.
To undertake projects as required by your line manager from time to time.
To ensure that the Companys Safety Regulations are followed at all times.
To operate at the highest professional and ethical standards at all times.
To operate at all times within the Companys policies and procedures.
At all times to promote a professional company image.
To develop good customer relations by always conveying a fair, courteous, ethical and reasonable attitude.
You may be occasionally required to work overtime. You will normally be given notice, however it would be beneficial to be able to accept overtime at short notice, during peak periods.

Applicable to all Job Descriptions:

This Job Description covers the main objectives, authorities and responsibilities of this position at present. Where necessary changes may be made from time to time involving like or related work. From time to time other duties may be required of you, not necessarily of the same nature as the duties described in this job description. We would expect you to respond to these occasional requirements. This job description forms part of your Contract of Employment.

Personal Profile

Essential - (minimum requirements to be able to perform the job effectively/successfully)

Education & Training
Good Maths and English skills (min O level/GCSE Grade C or equivalent)

Skills & Experience
Excellent communication skills both verbal & written
Highly organised with experience of working to fixed time critical deadlines
At least 5 years engineering experience within a workshop environment
The successful candidates will be required to have a good knowledge/previous experience of servicing and maintaining a range of petrol / LPG, diesel and/or electrical equipment
Ideally trained to City and Guilds standards with previous experience in the cleaning equipment or similarly related industry
Knowledge/previous experience in using diagnostic equipment
Knowledge of hydraulic systems.

Interpersonal & Behavioural Skills - (To include core competencies)
Development potential - will either have the potential to move a minimum of one further level in the organisation or remain in role and develop into a respected senior specialist.
Customer centric - must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers expectations
Drive - fully focused on delivering high levels of customer service
Personal impact - perceived as energetic individual by both the customer and the rest of the Hako organisation
Tenacity - will always strive to achieve goals irrespective of the perceived size and extent of obstacles
Risk taker - not afraid to take risks and challenge deeply embedded organisational beliefs

25 days annual leave + public holidays (33 days overall)

· Full & Comprehensive Training Scheme surrounding electrical and mechanical fault finding+ repair on specific Industrial cleaning products

· Wider group company pension scheme

· Paycare health plan (inclusive of dentists, Opticians, Health screening etc - private)