게시된 위치: 고객센터/콜센터 속 런던 | Posted: |
Complaints Apprentice - Fixed Term Contract (24 Months)
* Job identification: 77
* Location: Bristol Avenue, London, NW9 4EW, GB (Hybrid)
* Job Schedule: Full time
* Contract type: Fixed term 24 months
* Hours: 36 per week
* Salary: £21,995
About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council, we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.
About the Directorate
The Assurance and Public Protection directorate ensures democratic accountability of council services. The directorate works together to monitor and ensure compliance and provide assurance of Barnet being an engaged and effective council that protects the public purse. They provide enforcement services that engage and protect residents and businesses to support a safer and healthier borough.
About the role
We are excited to share this opportunity to join our evolving Corporate Complaints Team as an apprentice.
As part of the team, you will be essential to the day-to-day running of the team liaising with both internal colleagues and external stakeholders such as the Local Government and Social Care Ombudsman.
Working within the Corporate Complaints Team offers the unique opportunity to learn about different areas of the council when working with colleagues to help resolve complaints and learn from them. No two different days are the same.
What we offer
* 31 days annual leave, plus public and bank holidays.
* Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents.
* Work-life balance options may include hybrid working, flexitime, job share, home working, part-time.
* A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more.
* Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership.
* Excellent training and development opportunities.
* Employee well-being training programs including confidential employee assistance.
How to apply
If you share our passion for delivering excellent services to our residents and customers, please apply via the apply button below to join our amazing team.
Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Charlotte Keel.
Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.
To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.
Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and remote working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme