Counselling Trainer

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Quality Assurance Lead.

The Role

The individual will be responsible for the quality and clinical effectiveness of structured counselling sessions that are completed by practitioners. The individual would have their own structured case load (20%). The individual would be working with the Clinical Support Manager and Co-ordinator Lead to ensure that structured counselling conducted by both the Affiliate Counsellor network and EAP counsellors meets the high standard set by BACP and guidance and procedures.

Day To Day Responsibilities

Completing quality assessments on the clinical effectiveness, efficiency, and appropriateness of structured counselling sessions that are completed by the affiliate counsellor
Within 20% of the time, completing own case load of structured counselling sessions
Regularly attend CPD, that can be provided by company, to ensure knowledge and understanding of different counselling approaches
Conducting training with the Case Management team to ensure that their knowledge and understanding is at of a high level
Supporting and overseeing clinical feedback that is provided by service users - ensuring clinical practitioners are working in line with company and BACP clinical governance
Providing "in the moment" support to the Case Management team where there may be clinical concerns or questions
Assisting the Clinical Support Manager with all clinical feedback that is received by service users to ensure this is followed up with the clinician
Liaising with the Clinical Support Manager regularly with feedback and suggestions for improvement
Reviewing, where appropriate, risk level movements completed by affiliate counsellors, to ensure that practitioners are following risk and safeguarding policies

Requirements

Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
To be a registered member of the BACP or equivalent
Be able to work towards deadlines and be motivated by targets, demonstrating the ability to multitask
High level of computer literacy
Ability to work with telephony and CRM systems
Relevant experience of completing quality assessments of clinical practices

Benefits

BACP (or equivalent) membership and accreditation paid for
BACP CBD Hub
Up to £60 per month for supervision
Inhouse supervision
Monthly incentives such as weekends away!
Supervision
25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years' service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

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