Geplaatst in: Klantenservice/ Call Center in Zuid-oost Engeland | Geplaatst: |
Customer Service Advisor
Camberley
£27,500 per annum
My client is seeking a Customer Service Advisor to join their Customer Experience Team. You will be responsible for supporting the Area Managers as well as delivering a positive, prompt and accurate service to the clients and the wider teams. You will:
* Assist and support Area Managers, handling all administration and generating standard letters and documents
* Deal effectively with all telephone enquiries, providing the solution and tracking the progress of this
* Manage diaries for your Area Managers
* Monitor the mailboxes, assisting with responses, and occasionally take minutes in meetings
* Receive and log monthly Manager reports, highlighting any concerns to your Area Manager
* Take responsibility for handling alteration requests and approvals, referring any non- standard situations to your Area Manager / Head of Operations
* Assist with taking on enquiries
* Maintain a regular overview of required Health and Safety checks
* Arrange general repairs and maintenance, liaising with suppliers
* Monitor to resolution and review satisfaction with the customer as appropriate
* Take responsibility for checking invoices and resolving any issues
* Manage the Budget preparation timetable, obtaining the appropriate information from across the team in a timely manner
* Maintain accurate leaseholder records, including database entry and maintenance
* Providing administrative support for the wider teams
* Act as first point of contact for the team
The ideal candidate will:
* Have previous experience of working within an administration or customer services role
* Have excellent attention to detail
* Have strong communication skills, both verbal and written
* Have experience of working within a demanding customer service role
* Have strong organisational skills
* Have excellent working knowledge on Microsoft Office
Working hours are Monday to Friday 9am to 5pm.
In return our client offers 27 days holiday + BH, pension, life cover and sick pay scheme