Customer Service Finance Advisor

A friendly and professional Financial Services company based in St Albans are looking for a Customer Service Advisor to join a friendly and welcoming team.
This is a busy and interesting role where you will be dealing with customers over the phone.
You will be based within a modern office centrally located and in easy reach of the town centre.
The company offer excellent opportunities for development and progression in the future.
What’s in it for you:
* Salary: up to £24k
* Hours: Monday to Friday 9-5.30
* 20 days holiday which rises 1 day per year up to 25 days
* Life Assurance
* Sickness cover
* Excellent training
* Social events
* Friendly and welcoming team
* Career progression
Key Responsibilities for the Customer Service Finance Advisor:
* Providing a first-class service to clients in response to enquiries or instructions by telephone
* Provide an excellent standard of service
* Deal with correspondence to and from clients as necessary
* Process general administration, account amendments and new business inputting
* Work as part of a team, assist colleagues if directed
* Comply with legislative and regulatory requirements, e.g. data protection, money laundering, FCA rules, treating customers fairly
* Deal politely with clients on the telephone and escalate any difficult conversations to the Team Leader as necessary
* Achieve and succeed service standards on call answering and missed calls
For this Customer Service Finance Advisor role the employer is looking for:
* 1-2 years’ Customer Service experience
* Experience within Financial Services industry is preferred but not essential
* Minimum qualifications of GCSE standard or equivalent
* Experience of at least 1 year within administration
* Good interpersonal, organisational and communication skills
* Ability to work to tight deadlines in a pressurised and fast-moving environment
* Ability to adapt to change with a flexible approach
* Strong communicational skills and good attention to detail
* Proficient in Microsoft Excel and Word
If you are interested in this Customer Service Finance Advisor role, please apply today!
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted