Systems Support Officer

3 months contract with A Local Authority

Job Summary:

·         To work as part of a team maintaining the integrity and availability of all revenues and benefits systems.  Ensuring the accurate and timely delivery of council tax, business rates and housing benefit overpayments documentation and notices.

·         Take responsibly for elements of the day-to-day systems management, planning and coordinating system and subsidy reconciliations and managing batch schedules.

·         To provide technical expertise to support departmental projects and transformational change.

Key Duties/Accountabilities:

·         Respond to, take action and provide technical advice on user enquires, including complex enquiries referred from senior managers.

·         Undertake investigations in conjunction with users, software suppliers and other relevant parties in order to resolve issues.

·         Take ownership of disseminating lessons learnt and use them to make recommendations for process improvement and to implement those recommendations, once approved, in an effective and timely manner.

·         Issue housing benefit and council tax reduction award notifications, including debtor invoices, council tax and business rate bills, reminders and summonses.

·         Establish and manage the production of Northgate batch schedules, reviewing and amending where necessary, to incorporate changing software, business processes, working practices and priorities.

·         Support the Senior Systems Officer in the timely scheduling and preparation of revenues and benefits Government returns, ensuring correct software and parameters are used.

·         Develop, write and run detailed test schedules for subsequent enhancement and timetabling of live processing runs.

·         Maintain the Northgate application as required, always ensuring maximum availability.

·         Participate in audits of system administration, use recommendations and conclusions to inform learning within the team to deliver an improved quality assurance function.

Essential Experience Required:

·         Recent experience in supporting system applications in a Local Government environment.

·         Experience in data management and audit responsibilities.

·         Experience of improving processes through digital transformation.

Essential Qualifications Required:

·         5 GCSEs (including English and Maths) or equivalent or work experience of at least an equivalent level.

·         Good knowledge of Northgate systems and/or specialist IT tools e.g. SQL, VB and Business Objects

Additional information to note:

·         Contractual hours: 36 hours, Monday to Friday. 9am until 5pm.

The closing date for this position is 19/04/24