Director of the Bureau of Delinquent Revenue - Office of…

Job Description
Job Description:
Under the direction of the Tax Collector, this Director level position is responsible for the Bureau of Delinquent Revenue (“BDR”) which consists of approximately 46 full-time employees. This position directly supervisors two Manager II (0922) managers and administrative staff and directs San Francisco’s portfolio of delinquencies for all City and County entities, totaling over $100M in annual collections.  The position requires expertise in varied public laws and commercial practices on collections, including bankruptcy and other legal approaches.  The position focus will build partnerships and opportunities with other departments to perform key functions best served by BDR, provide strategic direction on approaches to delinquent collection that increase productivity and yield, and collaborated with colleagues to provide overall organizational effectiveness and high value customer service.
ESSENTIAL FUNCTIONS:
MANAGEMENT/STRATEGY/STANDARDS: Advises the Tax Collector and the Treasurer on delinquent collections for City & County, including benchmarking for revenue collections and legal approach collections. Manages, plans, organizes, and directs the operations of collections and manages relationships with City departments to perform related collections; develops implements and evaluates changes to strategy and practice to improve operations and efficiency; determines and makes final policies, procedures, best practices, priorities and performance standards; develops goals, objectives.
RELATIONSHIP MANAGEMENT: Manages relationships with City departments and vendors to perform related collections of a robust inventory; develops Memorandums of Understanding, Work Orders, and Scopes of Work for collection services; coordinates work with other divisions within the Office to provide organizational effectiveness and high value customer service; handles and resolves complex issues, projects, and accounts which may affect other sections or divisions; recommends and implements course of action; serves as liaison and/or establishes and maintains effective working relationships with staff, other public departments and its officials (local, State and Federal), outside private agencies and the general public; represents the Office in meetings and at conferences.
SUPERVISION/DEVELOPMENT:  Supervises, monitors and evaluates mid-level staff; selects, coaches and hires personnel; conducts staff meetings to communicate goals, policies and procedures; and handles employee-employer relations matters in accordance with established policies and employee union contracts. Manages, plans, organizes, leads, trains, develops, and directs the operations of collections with over 46 full-time employees, including two management level direct reports and a team of supervisors. 
PERFORMANCE/PRODUCTION ANALYSIS:  Directs the preparation of monthly, quarterly and annual reports to analyze, plan, and evaluate performance, budget and revenue projections, cost allocations, and financial justifications; engages in setting the strategic direction of BDR; requests and meets resource needs; administers, authorizes and monitors budget expenditures; analyzes collections statistics to determine effectiveness of collection policies and procedures and makes changes accordingly; interprets and implements all departmental policies, procedures, and regulations; keeps abreast of regulatory changes related to collection activities; responsible for entire units performance, including revenue targets.
LEGISLATIVE/ORDINANCE IMPLEMENTATION: Establishes policies, procedures, best practices, priorities and performance standards in accordance with applicable legislative, statutory, and regulatory requirements.
PROCUREMENT: Directs procurement and scope negotiations for all technology solutions necessary to perform collection activities, leading competitive processes for technology solutions and managing associated contracting and identifies means to meet them; adjusts organizational structure and staff to meet program needs.