Front Desk Supervisor - Limelight Denver

Job Description
Summary
The Front Desk Supervisor will provide leadership, training, and direction to the front desk team. They will act as an active member of the front desk team when needed.
Job Posting Deadline 
Applications for this position will be accepted until May 31, 2024.
Essential Job Functions
Train and monitor staff
Welcome guests upon their arrival and assign rooms
Provide information about the hotel, available rooms, rates, and amenities
Work in our system “Alice” to impute maintenance requests
Respond to guests’ complaints in a timely and professional manner
Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
Create unique baskets or special amenities for special guests 
Deals with all guest related issues as well as emergency and security situations in all areas of the hotel
Accept reservations, changes, and cancellations 
Make change, post charges, reconcile daily work, and make deposits
Other duties as assigned