Assistant Venue Manager

 The Assistant Venue Manager must ensure that the venue operates smoothly, with sufficient stock and staff at all times. The Assistant Venue Manager must thrive in a dynamic, fast-paced environment while maintaining a courteous demeanour with customers. Strong leadership and personnel management skills should be accompanied by a customer service orientation and commitment to company values and image.

Responsibilities:

• Build and maintain positive client and customer relationships
• Counsel and discipline employees when and as necessary
• Conduct briefing meetings with employees
• Complete daily operational tasks in a timely manner
• Conduct monthly stocktakes
• Ensure food and drinks are prepared and served within scheduled time frames
• Ensure that employees are in proper uniform and adhere to the company’s dress code
• Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Monitor and develop team member performance including, but not limited to, providing supervision, scheduling, assigning work and conducting training as necessary
• Monitor stock inventory to ensure adequate stock is maintained, and to prevent wastage or abuse by staff
• Plan and take part in promotional events
• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Resolve customer complaints promptly and according to company guidelines
• Work collaboratively with a range of internal and external stakeholders

Qualifications & Assets

• At least 2 years’ experience working in a similar position
• Ability to integrate and work well in a team environment
• Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
• Good telephone persona with a friendly and helpful demeanour
• Possess an eye for detail and ability to work under pressure
• Strong leadership and organisational skills
• Strong written and verbal communication skills
• Strong problem solving and trouble shooting skills
• Self-motivated with the ability to work in a fast-moving environment
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)
• Willingness to work during peak hours, including nights, weekends, and public holidays