Complaints Investigator

The OPRA Group has a fantastic opportunity for a Complaints Investigator to join a great team in a Financial Services company in the Basingstoke area.

This is a permanent – Full-Time role.

Role Duties:

* Detailed, considered, and informed investigation and analysis of all complaints providing a customer with a fair and thorough response to complaints.

* Contact Internal and external parties for information required to investigate and close a complaint.

* Resolution of complaints within SLA, complying with regulatory deadlines and rules.

* Liaison with the Financial Ombudsman Services in relation to escalated complaints.

* Ensure the complaints database is updated and that all information is accurate.

* Handling of complex inbound and outbound telephone calls and other forms of communication.

Complaints Investigator - Essential Skills & Experience Required:

* At least 2 years of Complaint Handling within an FCA-regulated environment

* Exemplary standard of written and verbal output to all clients

Complaints Investigator – Benefits Offered:

* Holiday - Buy and sell options.

* Life Assurance

* Pension

* Wellbeing Packages

* Hybrid once probation is completed

Are you interested in being a Complaints Investigator with us? If so, apply now and expect a call from one of our consultants to discuss the endless opportunities we can offer