Supporter Liaison Officer

Supporter Liaison Officer - Permanent Role (With Opportunity to Part-time)
Responsibilities:

Evaluate the entire customer journey and recommend enhancements, benchmarking against the business' brand values.
Develop and ensure good customer service practices across all levels of the business.
Maintain and communicate the Business' Customer Charter to staff and supporters.
Participate in research panels, Supporter Forums, mystery shopping, and operational research.
Provide management reports based on customer satisfaction.
Assist in implementing supporter-related policies.
Focus on supporter needs, communication, and excellent customer service.
Establish contact points for supporters.
Create and promote the business' complaint policy.
Continuously benchmark the customer experience

Requirements:

Role Model: Demonstrate club values consistently.
Can-Do Attitude: Exude positivity and represent the best of Reading Football Club.
Flexibility and Agility: Adapt readily to changing circumstances.
Ambassadorship: Effectively represent Reading Football Club.
Alignment with Vision and Values: Act in accordance with the club's vision and values.
Effective Communication: Strong verbal and written skills.
Teamwork: Collaborate effectively with others.
Proactive and Positive: Approach challenges with optimism.
Resilience: Handle difficult situations well.
Ownership and Decision-Making: Take responsibility and make timely decisions.

Benefits:

Salary of £27.5k
Free parking
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