Leasing and Resident Coordinator

A North Memphis apartment community is currently seeking a team player with customer service or hospitality experience to join our team in a part-time role as Leasing and Resident Coordinator. Our Leasing and Resident Coordinators are key team members and are responsible for executing our community's leasing and renewal strategies to achieve occupancy and resident retention goals.
WHAT YOU WILL DO
Meet residents and guests to the Leasing Office with a friendly welcome from the reception desk
Secure leases on available apartments by greeting, qualifying, touring, and closing prospective residents
Monitor automated lead generation and outreach and provide manual follow-up as necessary
Coordinate and conduct tours for prospects
Meet with prospective residents and use persuasive selling skills to share information about our community
Process applications, leases, and move-in paperwork
Answer phones, voicemails, and emails on a daily basis
Respond in a timely manner to all prospects and residents
Help manage resident relations, including collecting rents and notifying residents of delinquency
Improve resident retention and assist with securing renewals from existing residents
Utilize property management software to track resident and prospective tenant activity
Help plan and run resident activities
Assist community manager with other duties as needed
ABOUT YOU
At least one year of customer service or hospitality experience, property management experience a plus
High school diploma or equivalent
Interest in and ability to learn property management software (OneSite / RealPage a plus)
Excellent verbal and written communication skills with a a proven track record in sales
Outgoing and able to related to people with exceptional customer service skills
Team player who maintains and promotes a positive attitude
Willing to work a flexible part-time schedule, typically 9 a.m. to 2 p.m. on Tuesday through Saturday
Benefits
Competitive salary
Bonus program
Paid training opportunities
Pleasant working environment