Poslané v: Iné v Cleveland | Posted: |
Job Description
The Configuration Technician is responsible for performing the pre-configuration of equipment (medium complexity configurations) prior to shipment to customers. The pre-configuration is to be performed in a quality and consistent manner in accordance with documented instructions (written work instructions and quality control documents) in support of ongoing or new customer business. IT devices include PCs, tablets, printers, etc.
Responsibilities:
Follow specific written work instructions to provision, configure, and repair IT devices and otherwise prepare the device for deployment based on customer requirements.
Complex kitting of equipment based on customer requirements.
Unbox, re-box and process equipment for shipping.
Clean, test, and inspect IT devices.
Work with immediate Supervisor or Lead to resolve high complexity technical issues encountered during IT device processing.
Will be expected to resolve low to medium complexity technical issues encountered during device provisioning and configuration.
Participate in internal departmental and project meetings.
Offer suggestions on improving processes and efficiencies.
Other duties as assigned
Key Outcomes of the Position:
The Configuration Center Technician will consistently follow documented processes to maintain a high degree of quality in work product and customer satisfaction. All daily work must be completed in a timely and cost-efficient manner.