Sales Advisor

Job description

Believe Money are one of the UK's fastest growing, market leaders in our industry. We are now seeking a highly motivated and customer-focused individual to join our team as a Sales Advisor. In this role, you will be responsible for providing exceptional customer service and support to clients over the phone. The ideal candidate will have excellent communication skills, strong phone etiquette, and the ability to perform data entry accurately and efficiently.

*Basic salary up to £22,000, rising after probation with annual earning potentials of over £30,000*

Core Skills:

* Fantastic telephone manner

* Resilient and hard-working

* Understand your role within Treating Customers Fairly (TCF)

* High level of attention to detail

You may also be able to demonstrate experience with:

* Maintaining business logs using a CRM system

* Meeting departmental SLAs and targets

* Handling expressions of customer dissatisfaction

* Maintaining the highest standards as the first point of contact for customers

You will be involved with the following work:

* Handling a high volume of calls whilst maintaining a professional image

* Engaging with third party introduced customers and handling any customer objections to a satisfactory conclusion

* Collecting and clarifying customer information and referring customers onto the relevant department and customer resolution

* Receiving inbound calls and making outbound calls to prospective new customers

Perks:

* Company pension

* Westfield Health.

* Quarterly incentives

* Free parking

* Dress-down Fridays

Hours - 35 hours per week within the following.

* Monday to Thursday 9am - 7pm

* Friday 9am - 2pm

* (Flexitime +/- hour)