3rd Line Support Engineer

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Service Delivery Engineer - 3rd Line

Sittingbourne

Salary: Circa £40k DOE

Are you an experienced 3rd line Engineer looking to apply your skills in a dynamic, hands-on role?

Looking for a diverse workday that mixes desk support, fieldwork, and innovative IT project installations?

Ready to step into a role where your contribution is valued and you can genuinely make a difference?

Working Hours: Flexible Shifts between 7 AM - 8 PM, Monday to Friday

Join a progressive IT solutions provider where your passion for technology and service excellence is the heartbeat of our success. With a track record of delivering top-notch IT services for over two decades, they are a financially solid company with a expansive resource pool, including cutting-edge data centres and a robust network operations centre, all securely situated in Kent.

Your Role:

As a pivotal member of our service delivery team, you will be involved in a variety of tasks — from providing expert service desk support and solving complex problems remotely to implementing IT projects and services on-site. Under the guidance of the Senior Service Delivery Manager, you'll collaborate closely with team members to ensure our clients receive the best possible service.

Requirements

* Solid technical and communication skills.

* A proactive attitude with a focus on solving problems and delivering results.

* The ability to stay calm and effective under pressure.

* Experience in a service desk role, ready to tackle both common and complex issues.

* A familiarity with Microsoft technologies and the fundamentals of IT support and networking.

* Previous experience of working in a Managed Services Environment would be desirable but not essential

Technical Skills

* Experience with Microsoft Desktop & Office systems, Server, and Virtualization.

* Knowledge of Active Directory and network fundamentals like TCP/IP, DNS, DHCP, and VPN.

* Ability to support hardware such as printers, desktops, and servers.

* Understanding of email, antivirus, and backup software.

* Experience with networking hardware and configurations (WAN, LAN, VLAN, VPN, WLAN).

* Mobile devices/phones.

* Microsoft 365

What's in It for You? This isn't just another job; it's a chance to be part of a team that values your skills and offers the opportunity for growth they reward their team with competitive pay, a comprehensive benefits package, and a supportive work environment.

If you are looking for a place where your skills will be appreciated and you can contribute to a team that's making waves in the IT industry, we would love to hear from you.

Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance