Customer Service Representative

Are you a seasoned customer service pro with at least 2 years of office experience? Do you crave a workplace that values its employees as much as its customers? Are you driven, dedicated, and ready to take your career to new heights? If so, look no further - we want you on our team!

Customer Service Representative

Location: Kettering (office based only)

Contract type: Full Time (Permanent)

Hours per week: Monday to Friday 8.30am - 5pm

Salary: £23.5k per annum

Why Join Us:
Our client offers an exceptional opportunity for a customer-centric professional to shine as a Customer Service Representative. They pride themselves on delivering unparalleled customer service across all touch points, and are looking for a passionate individual to help uphold this commitment.

Responsibilities:
- Maintain and exceed predetermined service levels, ensuring customer satisfaction remains at the forefront
- Provide exceptional service to franchisees and customers, handling inquiries and resolving issues promptly and professionally
- Collaborate with various departments to ensure seamless communication and desired outcomes
- Process orders, credits, and facilitate direct supplier orders efficiently within internal systems

Who We're Looking For:
- Customer service experience, ideally with at least 2 years in an office environment
- Excellent interpersonal and communication skills, both written and oral, are essential
- IT literate: such as email, Word, Excel, and PowerPoint
- Great attention to Detail and accuracy
Benefits:
Our client offers a fantastic variety of company benefits including:
- Virtual GP services - 24 hours a day, 7 days a week, 365 days a year
- 23 days annual leave + bank holidays
- Company pension
- Referral schemes
- Life Assurance x 2 salary
- Cycle to work
& many more

Ready to Take the Next Step?
If you're ready to join a team that values innovation, curiosity, and continuous improvement, we want to hear from you! Apply now and be part of something truly special.
For further information or if you have any questions please contact Adecco Kettering on (phone number removed)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website