Објављено на: Малопродаја у Варингтон | Последње ажурирање: |
Job Purpose:
To recruit and lead a team of volunteers who, with your support, will:
* Deliver an exceptional retail offer to engage support from the local community
* Maximise the sales & profitability of the shop, achieving agreed budgets
* Provide unrivalled customer and donor service
* At all times represent the charity professionally and positively, embodying the charity’s values
Key Responsibilities:
* Ensure that the shop is adequately staffed with volunteers to maintain service levels and turnover
* Foster an inclusive culture, putting diversity at the heart of recruitment and taking a ‘zero tolerance’ approach to all forms of prejudice
* Achieve agreed income targets including sales & Gift Aid
* Effectively manage and develop Deputy Shop Manager
* Understand and work to the charity standards regarding stock management, visual merchandising & pricing
* Take the lead in providing a happy, safe working environment for all; responsible for ensuring compliance with H&S policies and procedures
* Keep safe all Charity property (including cash) and ensure financial reporting processes are completed
* Enhance the charity’s reputation by acting as an ambassador; ensuring all donations are gratefully received and brilliant customer service is embedded throughout the team
* Attend regular meetings without disruption to trading
* Undertake additional duties outside listed key responsibilities, within the team and across the charity, as reasonably required
Experience, Knowledge & Skills:
Demonstrable experience of leading and managing a team
* Previous retail experience in either a charity or commercial setting
* Proven drive & ability to meet or exceed targets
* Tendency to self-motivate and assume responsibility, organizing yourself and others
* Basic IT literacy and numeracy skills as well as the ability to understand and interpret basic financial reports
* Experience of new shop opening is desirable
Additional requirements:
* Proof of your eligibility to work in the UK
* DBS check (to be undertaken once the role is offered and accepted)
* Some local travel requirements (for team meetings / training etc.)
