Објављено на: Друго у Флорида | Последње ажурирање: |
Job Description
The BMW Roadside Assistance (RSA) Automotive Diagnostic Agent will be responsible for providing technical product support to clients and customers of BMW. The Automotive Diagnostic Agent will use advanced troubleshooting and problem solving skills along with BMW Roadside Assistance technical knowledge to assist customers in case of a breakdown.
Will have a full understanding of the BMW RSA program and be able to troubleshoot possible outcomes for service dispatch.
Handle inbound and outbound phone calls with support of BMW BASE, ASD tools
Conduct research to understand, explain, and resolve technology issues
Ensure response times are quick and effective to appropriately resolve requests
Full understanding of BMW RSA program
Learn and understand Policy and procedure
Exclusions awareness
Act as the point of contact for all Specialists on duty during your shift as well as the point of escalation for any situation on the production floor
Consistent communication with the team regarding Client and Customer needs, updates and changes
