Retail Media Operations Specialist

Job Description
How You’ll Make an Impact
Epsilon is seeking a Retail Media Operations Specialist, internally known as an Operational Excellence Manager. This Specialist will contribute to the creation, delivery, and training, enabling the team to maintain a seamless and efficient process from pre-sales campaign to final campaign launch, including activation and billing. This role will take initiative to evaluate areas of the business benefiting from process improvement, analyzation of new products all while utilizing your experience to train cross-functional teams.
Work together win together: This role will report to the Director, Operational Excellence and work closely with Sales, Client Solutions Management, Delivery Ad Operations, Retail Business Owners, Accounting & Finance, Product, Onboarding, and Analytics, Yield & Business Intelligence. This is a hybrid role, with an expectation of 2 days/week in office.
Innovate with purpose: This is a great opportunity as Epsilon Retail Media continues to expand in the market and streamline standard operating procedures across the organization.Being a pioneer in the growth and development of Epsilon RMN, in becoming One Epsilon.
Merge and update processes, support and train teams on the most recent changes, including our International partners.
Connecting the dots where others might not see a connection, developing unique solutions to problems.
What You’ll Achieve
Impact: You’ll consistently interface with senior leaders and work cross-functionally to resolve business problems.
Career Growth: The opportunity to impact change within the team and the company focusing on our strategic goals. Owning the process and conducting solo and group trainings.
Who You Are
What you’ll bring with you:Experience and hands on knowledge in retail media, eCommerce and digital advertising.
3+ years of experience in a client facing role.
In-depth understanding of the MS Office product suite.
High level of customer service and client engagement.
A proactive approach to problem solving with strong decision-making skills.
The excitement to play an important role in a growth focused global company through a team-oriented, positive approach.
Strong organization skills – proving the ability to prioritize and ensure deadlines are met.
2+ years in operational excellence or operational processes, project management or product management.
Professional level written and verbal communication skills.
Ability to receive direction from multiple stakeholders at all levels of the organization.
Why you might stand out from other talent:Experience presenting and training large groups, at all career levels.
Excel Wizard!
Motivated to influence efficiency and change.
Experience with order to cash workflow.
Experience in processing of data; including opportunity sales cycles, integrity and input.