Customer Service Advisor

My client, a leading business based in Winnersh is looking to recruit a Customer Services Advisor to join their busy team. This is a really lovely job which would suit someone with customer service experience within an office or retail.
The Customer Service team, is a team of 5.
The main responsibilities are:-
* Manage and process product sample requests and ensure proactive follow-up with customers experiencing issues
* Take incoming calls and responding to emails
* Support end users to find for better solutions for their needs, upgrading them to the most beneficial products within the portfolio.
* Actively promote home delivery service with all potential customers ( not sales)
* Support the Territory Managers with literature and sample requests to patients and hospitals
* Set up new patients
* Support Sales and Marketing teams at external events if you would like.
* Handling sensitive issues and phone calls in an empathetic manner
* Develop key relationships with all customers
* Following client confidentially guidelines
Previous Customer Services experience is essential for this role. You must be empathetic and client focused.
Candidates with a medical/NHS/care background would be beneficial but not essential.
Salaries up to £26,000 + 7.5% performance related bonus, Hours are Monday - Friday 8.30am - 5pm. State of the art offices. ( potentially one day working from home after training) 25 days holiday, free parking, healthcare, pension, etc