Incident Analyst

2

Role: Incident Analyst

Location: Hursley 5 days per week

Working hours: SHIFT WORK 4 days on / 4 days off 12 hours 8am to 8pm

Salary: £38,000 per annum

Length: 12 months

Candidates must hold Active SC Clearance.

To handle incoming technical support incidents requests and changes.Management of personal call queue ensuring calls are closed in a timely fashion.
Provide updates and ensure ongoing customer communication is maintained.
Resolution of calls ranging from simple password resets to complex server queries.
Escalation of calls to 3rd Line Team as necessary.
To work as part of a close-knit and highly skilled team of Engineers.
Provide excellent customer service.
Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.)
Perform software builds/re-builds on PCs and laptops as required.
Fix hardware faults and install upgrades to client hardware