Tourist Information Centre (TIC) Coordinator

Coleford Town Council

Tourist Information Centre (TIC) Coordinator

Coleford Town Council are looking for a TIC Coordinator to support and assist the Council in ensuring that the Tourist Information Centre is efficiently managed and staffed by volunteers. The TIC Coordinator is expected to ensure that the Tourist Information Centre financial systems, and stock controls, are maintained. The TIC Coordinator will provide a polite, and professional manner at all times. The TIC Coordinator will also ensure that the Council provides a professional, effective and efficient service to the public.

General tasks:

• Ensuring the TIC is fully staffed by volunteers

• Recruit, induct and support/encourage volunteer staff

• Monitor and balance the Tourist Information Centre accounts and stock and prepare regular reports on TIC to inform Council

• Engagement with public enquiries (visitors and / or telephone enquiries)

• Order, receive, and report on, invoices for goods and services

• Manage correspondence related to the Tourist Information Centre

• Represent the TIC and work in partnership with Dean Wye Tourism and other relevant stakeholders

• Monitor and update business information and upload to colefordtown.net. To support the promotion of Coleford by social media

• General administration, and other duties, of a temporary nature, which may be required, to ensure the smooth running of the TIC

The role demands self-motivation, excellent administrative skills, enthusiasm, and an ability to forge strong working relationships with colleagues, Councillors, partners, and the community. The successful candidate will demonstrate relevant experience, and an ability to work flexibly within a public-facing role. Commitment and communication skills are key.

The permanent contract is for 12 hours per week, but could be reviewed, with the possibility of increased hours, to meet the needs of the Council. Currently the hours are worked across 3 mornings Monday - Friday, although some flexibility of hours is possible, by agreement. The post is to commence as soon as possible.

Salary will be based on NALC SCP Point 18 £29,269 FTE (£9,492 Per Annum pro rata, £15.21 per hour)

APPLICATIONS

An application form and job specification are available on the Town Council website by clicking apply, or can be requested electronically by email via .

Completed application forms should be sent to the Town Clerk via email : , or by post, clearly marked Application Form: Confidential , to the following address, by 12 noon Monday 24th June 2024.

The Town Clerk, Coleford Town Council, 4, Mushet Walk, Coleford, Glos. GL16 8BQ

For enquiries or further information, please contact: Laura-Jade Schroeder, Town Clerk Tel: