Technical Writer

Job Description
THE POSITION:
The Technical Writer serves as the operations point of contact for the creation of user friendly documents (SOPs, BRDs, and SOWs) to communicate operational processes, contractual obligations and program commitments.  This will include, but is not limited to, the creation of templates and live documents for business rules, work orders, operating procedures, work instructions, and job aids. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:
Creating standard templates for common documents leveraged by Patient Services Operations.
Generating program specific instances of documents to be leveraged by development, training and operations.
Creating work orders to be leveraged by Patient Services for contracting purposes.
Developing case studies in collaboration with Account Management and Operations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
EXPECTATIONS OF THE JOB:
Translate system design into user friendly procedures. This includes but is not limited to Work Instructions, Job Aids, and Standard Operating Procedures.
Present or organize complex information in a clear and concise manner that allows the target audience to easily comprehend.
Collaborate with Operations, Implementations and IT.
Assess the needs of the business and take action to fulfill needs.
Provide review of documents written by others and update as needed.
Develop extensive knowledge of contracting process and
Ability to manage multiple projects and deadlines simultaneously.
Excellent attendance.
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.