Posted in: Administrative and Support Services in Ipswich | Posted: |
Job Reference: /DY/06-06/1191/12
Job Title: Administrator (National Support Team)
Location: New Century House, The Havens, Ipswich
Salary: Competitve
Hours per week: Monday to Friday - 08:30 - 17:00
Business Overview
We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
Job Overview
As Business Administrator, you will work with colleagues and clients to provide the business performance insights through use of data analysis, visualisations and reporting. You will work closely with contract management, helpdesk, and leadership teams, providing data mining, analysis and performance reporting on contract delivery, supporting projects and other business or MI led initiatives.
You’ll produce and develop visual dashboards and bespoke reports, as well as critiquing existing reports and identifying potential improvements through MS Excel, our Smartsheet and Power BI platforms.
Key Responsibilities:
Produce daily, weekly, and monthly contract reports as required by Contract Management Team.
Provide Daily Monitoring and jeopardy reports relating to the contractual KPIs.
Liaise with the Operational, Commercial and Helpdesk teams on Jeopardy management opportunities identifying specific KPI’s at risk.
Undertake analysis of reactive call data to identify trends relating to call volumes and cost to identify opportunities for efficiencies.
Produce monthly invoicing for specific clients to our finance team.
Own and update Contract Teams & Smartsheet & Governance platform pages to ensure all contract information is up to date and accurate.
Maintaining client Power BI raw data to produce the relevant client reporting.
Co-ordinating initiatives from internal and external sources including supporting implementation and tracking outputs.
Raising quotes based on agreed rates with our client and sending them to the relevant centre for approval.
Seeking updates on open tasks from the Operations Team/HD/Account Management team.
Reporting on KPI’s to account managers and National Support Manager.
Assist with general operational recruitment tasks.
Assist with the security vetting of employees.
About You:
You will be a highly motivated, self-starter who can work autonomously and deliver against tight deadlines. You’ll enjoy working with data and delight in providing relevant and accurate reporting to support operational decision-making.
You will also have:
Strong IT skills including MS Office 365 skills, particularly Excel
Experience CAFM systems use such as Concept Evolution would be an advantage, although not essential.
Strong analytical and administrative skills.
Experience in data analysis & reporting from multiple data sources and complex data sets.
Diligent, numerate with excellent attention to detail.
Ability to work as part of a team.
Ability to prioritise and organise own work whilst working on a variety of tasks.
Excellent communication and interpersonal skills.
Benefits
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to “Opportunity” our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Superstar Awards