发表在: 行政管理 在 New York City | 发表: |
Job Description
We are seeking an experienced Senior Inbound Product Manager to evolve the Service Now AIOps administrative experience. AIOps helps IT operations teams prevent or quickly resolve operational problems affecting critical services and applications. It reduces the number of critical incidents, improves service availability, and improves team productivity. It leverages AI models to better understand anomalies, correlate related alerts, and identify probable root cause across many monitoring and observability solutions. This role will lead administrative workflows to accelerate onboarding and configuration, optimizing for fast time to value and ROI. You will also work closely with customers, design partners, and prospects to drive the evolution of our product to meet customer needs and drive adoption.
What you get to do in this role:
Product Execution - Collaborate closely with the engineering leadership to implement and deliver cutting-edge products.
Competitive Analysis - Engage in comprehensive research and conversations with end users, customers, partners, and industry experts to understand market dynamics and ensure our product is competitive.
Product Strategy - Develop and articulate a clear strategy and roadmap for the AIOps product line, identifying opportunities backed by strong reasoning.
Product Innovation - Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas.
Product Enablement and Success - Work in tandem with the outbound product management, marketing, and pre/post-sales teams to ensure the product's success and market adoption.
Customer engagement - Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.